Privacy Policy

VuAuto Ltd is the data controller for the personal information described in this policy. We are registered in England and Wales under company number 17391195, with our registered office at 45-51 Broad Street, Chesham, Buckinghamshire, HP5 3EA.

If you have any questions about this policy or about how we handle your information, contact us at [email protected] or on 07939 829162.

When you complete an enquiry form on this website, we collect your name, email address, telephone number, the budget range you select, the type of enquiry you select, and anything you write in the message field.

When you contact us by phone, email or WhatsApp, we collect the contact details you use and the content of what you send us.

If you go on to buy a vehicle from us, part exchange a vehicle, or apply for finance through us, we will collect further information at that point, including your address, date of birth, driving licence details and information about your current vehicle. We will explain what we need and why at the time.

When you visit this website, our hosting and security providers automatically record technical information including your IP address, browser type, device type and the pages you visit.

We use your enquiry details to respond to you, to answer questions about a vehicle, to arrange a viewing or a video call, and to provide a part exchange valuation. Our lawful basis is legitimate interests, specifically responding to someone who has asked us to get in touch.

Where you have asked us to source a vehicle for you, we will keep your requirements on file and contact you when something suitable arrives. Our lawful basis is legitimate interests. You can ask us to stop at any time.

If you buy a vehicle from us, we use your information to complete the sale, to notify the DVLA of the change of keeper, to arrange delivery, and to meet our legal record keeping obligations. Our lawful basis is performance of a contract and compliance with a legal obligation.

We will only send you marketing if you have asked us to, or where you are an existing customer and the marketing relates to something similar to what you bought. Every marketing message will include an unsubscribe link.

We do not sell your personal information to anyone.

We share personal information only where it is necessary:

• With our website host and IT providers, who process data on our behalf under contract
• With the DVLA, where we are legally required to notify a change of keeper
• With vehicle history and identity checking providers, where relevant to a sale
• With delivery and transport providers, where a vehicle is being delivered to you
• With our accountants, insurers and professional advisers where necessary
• With law enforcement or regulators where we are legally required to do so

We keep enquiry records for 24 months from your last contact with us, unless you ask us to delete them sooner.

Where you have bought a vehicle from us, we keep the sale records for six years from the end of the relevant financial year, in order to meet HMRC requirements and to handle any warranty or consumer rights claim.

This website uses cookies and similar technologies. Strictly necessary cookies are required for the site to work and are set automatically. Any other cookies are set only with your consent.

We embed a Google Map on our contact section. When this loads, Google may set cookies and receive your IP address. Google's own privacy policy applies to that processing.

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is wrong or incomplete
• Ask us to delete your information, in certain circumstances
• Ask us to restrict how we use your information, in certain circumstances
• Object to us using your information where our basis is legitimate interests
• Ask us to transfer your information to another provider, in certain circumstances
• Withdraw your consent at any time, where our basis is consent

To exercise any of these rights, email [email protected]. We will respond within one month. There is no charge.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, on 0303 123 1113, or at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

We may update this policy from time to time. The date at the top shows when it was last changed.